Kaufmännischer Mitarbeiter im Kundenservice (m/w/d)
Core
Handling customer inquiries, processing orders, and managing delivery tracking for land transport logistics in Germany.
Role type
Customer service representative (logistics)
Builds
Land transport logistics services for clients (via careerplan.io/jobs/1924182-kaufmannischer-mitarbeiter-im-kundenservice-mwd-at-transland-spedition-gmbh)
Domain
Logistics / Transportation
Deliverable
client delivery
Required skills
order processing, customer communication, delivery tracking, quality management reporting, key account management, claims handling
Preferred skills
team collaboration, adaptability
Technologies
logistics tracking systems, statistical reporting tools
Responsibilities
Process customer inquiries and orders, communicate with internal departments and carriers regarding shipment specifics, monitor delivery of premium service products, maintain quality management statistics, handle customer-specific requirements such as rejected shipments or discrepancies, manage full discharge reports including discrepancies and over/under quantities, serve as key account manager for large clients
