Customer Service Associate
Core
Handle customer and driver inquiries, resolve complaints, and manage order fulfillment issues for an on-demand delivery platform.
Role type
Customer Service Associate (Voice & Chat)
Builds
Customer and driver support experience for Lalamove's delivery platform
Domain
Logistics / On-demand delivery
Deliverable
client delivery
Required skills
Voice channel handling, Chat channel handling, Multi-tasking in chat, Complaint resolution, Order modification, Ticket submission
Responsibilities
Answer customer and driver queries, Resolve complaints for drivers and users, Assist with order fulfillment modifications, Submit tickets for escalated concerns
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