Customer Service Associate
Core
Provide world-class customer service via live chat, phone, and email to corporate clients, individual customers, and partner drivers for an on-demand logistics platform.
Role type
Customer Service Associate
Builds
Customer satisfaction and platform growth for logistics and mobility services
Domain
Logistics / Transportation
Deliverable
client delivery
Required skills
Live chat, phone, and email support; issue investigation and resolution; first-contact resolution; cross-functional collaboration; accurate record management; proactive and efficient user support
Preferred skills
None stated
Technologies
Google Workspace, instant messaging tools
Responsibilities
Handle inquiries and complaints via live chat, phone, and email; investigate and resolve customer concerns; achieve first-contact resolution; collaborate with operations, sales, and finance teams; record and manage inquiries and feedback; provide proactive support to users and drivers