Kundenservice Mitarbeiter (m/w/d) im Onlinehandel
Core
Handling customer inquiries and orders via email and phone, managing customer and order data in the ERP and shop system, creating quotes and invoices, and coordinating with logistics for shipping and returns.
Role type
Customer service representative (e-commerce)
Builds
Order fulfillment, shipping, and returns processing for IBC containers and irrigation products (via careerplan.io/jobs/10000-1199803867-S-kundenservice-mitarbeiter-mwd-im-onlinehandel-at-rekubik-gmbh)
Domain
Industrial goods / E-commerce
Deliverable
client delivery
Required skills
Customer service, order processing, data management, invoice creation, logistics coordination, return management, online marketplace management
Responsibilities
Answering customer inquiries via email and phone, maintaining customer and order data in the ERP and shop system, creating quotes and invoices, coordinating with logistics for shipping and returns, managing returns and communicating with shipping providers, updating the online shop and marketplaces (Amazon, eBay), performing general office organization