Customer Service Representative
Core
Central interface for customers to ensure sustainable success by processing orders, handling returns, and managing inquiries.
Role type
Customer Service Representative (Order Processing & Logistics Support)
Builds
Order confirmations, shipment releases, and credit notes for global customers
Domain
Embedded computing and IoT
Required skills
Order processing, ERP system management, demand planning support, logistics coordination, stock transfer management, payment follow-up, customer inquiry resolution
Preferred skills
Microsoft Office proficiency, proactive problem-solving, economic solution finding
Technologies
Microsoft Dynamics 365, Microsoft Office
Responsibilities
Receive, review, and process new orders based on customer purchase orders; Create order confirmations and release shipments; Handle product returns and credit notes; Follow up on overdue payments; Manage customer master data in the ERP system; Support procurement with demand planning; Support logistics with inbound/outbound deliveries; Manage internal stock transfers between warehouse locations
Seniority
Mid-level, hands-on IC (via careerplan.io/jobs/7710879003-customer-service-representative-at-toradex)
