1st/2nd Level Supporter (m/w/d)
Core
Provide 1st and 2nd level IT support, acting as the first point of contact for internal IT inquiries, troubleshooting hardware and software issues, and guiding users.
Role type
IT Support Specialist (1st/2nd Level)
Builds
IT support services for internal clients
Domain
IT Services / Helpdesk
Deliverable
client delivery
Required skills
IT training, hardware and software knowledge, analytical thinking, communication skills, driver's license, German language proficiency
Responsibilities
Answering user questions and troubleshooting issues via phone and remote, classifying and documenting requests in a ticketing system, providing brief user training, escalating complex issues to specialized teams, monitoring and resolving open tickets