Technical Support Engineer
Core
Provide real-time technical troubleshooting and support for the Rosterfy volunteer engagement SaaS platform, ensuring customers can use the system with confidence.
Role type
Technical Support Engineer (SaaS)
Builds
Customer confidence and platform reliability for Not-for-Profits, local government, and major events
Domain
SaaS / Volunteer Engagement Platform
Deliverable
client delivery
Required skills
SQL query writing, JavaScript, React, Vue, cybersecurity concepts (SSL, DNS), API integration (Postman, REST, OAuth), analytical problem-solving, data analysis (Excel)
Preferred skills
None stated
Technologies
SQL, JavaScript, React, Vue, Postman, REST APIs, OAuth, SSL, DNS, Excel
Responsibilities
Investigate customer issues, perform technical troubleshooting, escalate complex problems, contribute insights for platform improvement
Seniority
Mid-level, hands-on IC