IT Support Analyst
Core
Provide IT & Help Desk support to users across retail stores, ensuring smooth day-to-day running of network and services including PCs, mobile devices, printers, and Microsoft 365.
Role type
Entry Level IT Support Analyst
Builds
IT services and support for retail store operations
Domain
Retail / IT Support
Deliverable
client delivery
Required skills
PC services, Windows 365, Microsoft Office products, operating systems, IT documentation, asset register management, remote network setup, report preparation, support strategy development, Help Desk service tracking, weekend/extended hours support, interstate travel
Preferred skills
Customer service ethos, analytical skills, knowledge of IT trends and Help Desk technologies, willingness to attend training (via careerplan.io/jobs/0dab0fca-73e3-42b1-80b1-823fca129583-it-support-analyst-at-whsmith)
Technologies
Microsoft 365, Windows 365, Microsoft Office
Responsibilities
Ensure smooth day-to-day running of network and services; maintain IT registers for software, data management, and remote access; install and support temporary remote networks; prepare reports on progress and work trends; develop and maintain support strategy and service levels; record and allocate support calls; improve IT services and Help Desk; provide weekend and extended hours support; record hardware changes and update asset registers; maintain IT documentation and knowledge base articles; support project work such as new store openings and technology rollouts.
Seniority
Entry Level