IT Support Intern
Core
Provide first-level IT support for office users and production-related needs, including troubleshooting hardware, software, and basic networking issues.
Role type
IT Support Intern
Builds
IT infrastructure supporting production line equipment and office operations
Domain
Manufacturing / IT Infrastructure
Required skills
hardware troubleshooting, Windows OS support, LAN/networking basics, system monitoring, backup procedures, incident documentation, remote troubleshooting, escalation management
Preferred skills
Linux knowledge, Cisco switches, FortiGate firewalls, manufacturing environment exposure
Technologies
Windows, Linux, Cisco, FortiGate
Responsibilities
Provide first-level IT support for office users and production-related needs; Support troubleshooting of hardware, software, and basic networking issues; Assist in supporting production line equipment from the IT infrastructure side; Support system monitoring, maintenance, and backup activities; Assist in documenting system changes, layouts, and IT procedures; Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing systems; Escalate unresolved issues to senior IT support personnel when necessary; Record incidents, issues, and resolutions accurately in IT logs or systems; Support continuous improvement initiatives for IT processes and procedures
Seniority
Intern (via careerplan.io/jobs/71-00A-B2-C69-it-support-intern)