Customer Excellence Lead
Core
Own the relationship between Share and platform partners (carriers, ISPs, enterprise buyers) to ensure they derive value and prevent churn.
Role type
Customer Excellence Lead (Account Management)
Builds
Share's bandwidth marketplace connecting internet capacity suppliers to buyers
Domain
Telecom infrastructure / Bandwidth trading
Deliverable
client delivery
Required skills
Account management, proactive issue detection, technical communication, stakeholder management, portfolio management, internal advocacy
Preferred skills
Telecom/ISP industry experience, support process improvement
Responsibilities
Manage partner relationships, proactively identify usage drops or issues, flag product improvement patterns, resolve billing and technical questions, act as voice of customer internally
Seniority
Individual Contributor, mid-level
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