Partner Success Manager

Sydney, New South Wales💼 Full-time🗓 2026-09-19 → 2026-09-27

Core

Build and lead the Partner Success function across APAC, acting as a trusted advisor to high-value partners to drive retention, growth, and satisfaction.

Role type

Senior IC Partner Success Manager (APAC)

Builds

Strategic partner enablement programs, onboarding, and migration initiatives for high-value partners

Domain

SaaS, cloud marketplace, MSP ecosystems

Deliverable

production ML models | product features | dashboards & analysis | client delivery

Required skills

Partner success or account management experience, relationship building, complex problem solving, SaaS/cloud/MSP ecosystem knowledge, data-driven decision making

Preferred skills

None stated

Technologies

None stated

Responsibilities

Act as a trusted advisor anticipating partner needs; Guide partners to maximize value through tailored insights; Work cross-functionally with Sales, Support, and Operations; Identify risk signals and coordinate escalations; Lead onboarding and strategic programs; Use partner health metrics to inform strategy

Seniority

Senior, hands-on IC

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About Pax8

Our mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is also important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.