Head of Global Enterprise Customer Success
Core
Own success of largest global hotel brands, driving adoption, retention, and expansion for strategic enterprise accounts.
Role type
Senior IC Head of Global Enterprise Customer Success
Builds
Digital infrastructure for hotel and guest management via agentic AI platform
Domain
Hospitality technology / Enterprise SaaS
Deliverable
client delivery
Required skills
Executive relationship management, strategic account planning, team leadership, cross-functional collaboration, operational excellence, data-driven decision making
Preferred skills
Hospitality technology experience, complex multi-product deployment experience
Responsibilities
Own customer outcomes for largest enterprise accounts, build trusted relationships with C-suite executives, lead and develop Enterprise Customer Success and Implementation teams, partner with Enterprise Sales for seamless transitions, develop strategic account plans, collaborate cross-functionally with Product/Engineering/Support, establish operational excellence for global deployments, define and monitor key success metrics
Seniority
Senior, hands-on IC with leadership responsibilities
