ITSM Toolset Lead
Core
Lead the strategy, roadmap, and vision for the ITSM platform (ServiceNow) to support a newly formed wealth management business during transformation and growth.
Role type
Senior IC ITSM Toolset Lead (ServiceNow)
Builds
Scalable, high-performing ServiceNow platform solutions and product features
Domain
Financial Services / IT Service Management
Deliverable
production ML models | product features | infrastructure
Required skills
ServiceNow platform administration, configuration, and development, system implementation, change management, business analysis, requirements gathering, technical documentation, stakeholder collaboration, vendor management
Preferred skills
ITIL framework knowledge, experience directing junior resources, strategic planning, influence and consulting
Technologies
ServiceNow
Responsibilities
Develop and champion the ITSM strategy and roadmap, define and monitor product metrics, provide technical design support and best practices, manage documentation (design, operations, release notes), facilitate end-to-end delivery (discovery, design, implementation), act as the primary ServiceNow point of contact, and manage external ServiceNow partners
Seniority
Senior, hands-on IC with leadership responsibilities
