Senior Implementations Manager
Core
Leading end-to-end customer onboarding projects for hospitality clients, coordinating cross-functional teams to ensure successful software adoption and delivery of Statement of Work (SOW) deliverables.
Role type
Senior Implementation Manager (SaaS)
Builds
Customer onboarding projects and successful handoffs to Customer Success (via careerplan.io/jobs/0A-00D-8C-D64-senior-implementations-manager-at-reeco)
Domain
SaaS implementation for the hospitality industry
Required skills
SaaS implementation management, project management, stakeholder management, cross-functional coordination, risk management, change management, adoption driving, project planning, communication
Preferred skills
Hospitality technology, hotel operations, Procure-to-Pay (P2P), ERP or accounting systems, supplier integrations, customer onboarding at scale
Technologies
Rocketlane, Asana, Monday.com, ClickUp, Jira
Responsibilities
Owning customer implementations from kickoff through Customer Success handoff, leading project kickoff meetings, building and maintaining project plans and timelines, driving accountability across internal teams and stakeholders, coordinating Solution Architects and third-party partners, tracking SOW completion, managing project scope and risks, planning customer training sessions, monitoring customer adoption, identifying at-risk customers and driving recovery plans, providing regular project updates, coordinating go-live activities, delivering comprehensive handoffs to Customer Success, identifying opportunities to improve implementation processes
Seniority
Senior, hands-on IC