Legal Engineer, Product Specialist Manager
Core
Lead and scale a team of Legal Engineer - Product Specialists to drive customer adoption, retention, expansion, and long-term success for Harvey's legal AI platform.
Role type
Senior Manager, Post-Sales / Customer Success
Builds
A high-performing team of legal advisors and scalable post-sales processes for enterprise legal clients
Domain
Legal Technology / AI / Professional Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Team leadership and hiring, Customer success strategy, Legal domain expertise, Stakeholder management, Product feedback synthesis, Process design and enablement
Preferred skills
Managing legal professionals, Experience with AI in legal, Cross-functional partnership with Product/Engineering
Technologies
Harvey platform, Legal AI tools
Responsibilities
Recruit, mentor, and manage a team of Legal Engineer - Product Specialists; Drive customer adoption, retention, and expansion metrics; Oversee customer engagement strategy including workshops and agent building; Act as senior escalation point for key accounts; Own team operations and performance management; Build scalable processes and enablement frameworks; Partner cross-functionally to improve customer outcomes; Influence product strategy and roadmap based on customer feedback; Shape customer-facing narrative and thought leadership
Seniority
Senior, hands-on IC leader with strategic oversight