Strategic Customer Success Manager
Core
Drive adoption, retention, and expansion for enterprise accounts by connecting business needs with Nimble's AI web search platform.
Role type
Senior Strategic Customer Success Manager (Enterprise)
Builds
Long-term customer value and strategic alignment for enterprise clients
Domain
SaaS / AI Web Search / Enterprise Software
Deliverable
production ML models
Required skills
Enterprise account management, QBR/EBR execution, risk mitigation, technical acumen, web technologies (HTML/CSS), API troubleshooting, executive communication, business case construction
Preferred skills
High-growth startup experience, partnership with technical teams (Engineering, Data, AI), domain expertise in web search
Technologies
Nimble platform, APIs, logs, workflows, HTML, CSS
Responsibilities
Own revenue growth and retention for enterprise portfolio; Build deep relationships with key stakeholders across data, engineering, and product teams; Run QBRs/EBRs to communicate impact and ROI; Proactively monitor customer health signals and mitigate risks; Collaborate with Product/Engineering to influence roadmap priorities; Construct enterprise-wide business cases demonstrating ROI of Nimble's AI agents
Seniority
Senior, hands-on IC
