Product Support Engineer - APAC
Core
Provide technical support and troubleshooting for The Enterprise Browser to enterprise customers, ensuring uninterrupted functionality and guiding system integration.
Role type
Senior Product Support Engineer
Builds
The Enterprise Browser (Enterprise security workspace)
Domain
Cybersecurity / Enterprise IT
Deliverable
client delivery (via careerplan.io/jobs/09-00A-94-55E-product-support-engineer-apac)
Required skills
Enterprise customer support, troubleshooting methodologies, network and security device knowledge (Okta, Zscaler, Siem), OS systems (Windows, Mac, Linux), debugging Windows applications, HTTP protocol, virtual machine installation, IT environment configuration, support tools (Confluence, Salesforce, Jira), log systems (Coralogix, Sentry)
Preferred skills
Startup environment experience, self-promotion, proactive approach
Responsibilities
Address technical inquiries and troubleshoot issues via email, phone, and chat; Collaborate with development and QA teams to resolve critical issues; Document customer interactions and solutions; Provide feedback to improve the product; Work independently while adhering to SLAs
Seniority
Senior, hands-on IC
