Product Support Engineer
Core
Provide technical support and troubleshooting for The Enterprise Browser to enterprise customers and the sales team.
Role type
Product Support Engineer
Builds
The Enterprise Browser
Domain
Enterprise security / Browser technology
Deliverable
client delivery (via careerplan.io/jobs/09-00A-5F-C46-product-support-engineer-at-island)
Required skills
enterprise customer support, troubleshooting, cross-functional collaboration, technical documentation, product feedback, independent work, off-hours availability
Preferred skills
startup environment experience, network and security device knowledge, OS expertise, debugging, IT infrastructure configuration, log system analysis
Technologies
Okta, Zscaler, Siem, Windows, Mac, Linux, Confluence, Salesforce, Jira, Coralogix, Sentry