Student Support Representative
Hybrid · Australia
Core
Serve as the primary point of contact for families, handling live calls, emails, and messages to resolve transactional requests and support students' academic journeys.
Role type
Customer support representative (education sector)
Builds
Tutoring ecosystem and student support services
Domain
Education / Student Services
Deliverable
client delivery
Required skills
Customer service, phone communication, email/messaging, triage, record logging, empathy, Australian school system knowledge, HubSpot proficiency
Responsibilities
Answer and resolve live calls, emails, and messages; make outbound calls to close loops; triage and route requests to other teams; log interactions in family records; handle difficult conversations with composure.
Seniority
Entry-level / Junior