CyberCX - Service Coordinator
Core
Coordinate day-to-day service activities, monitor ServiceNow queues, and ensure accurate reporting for a portfolio of managed security services accounts.
Role type
Service Coordinator (IT Operations)
Builds
Operational stability and accurate service reporting for managed security services clients
Domain
Cybersecurity / IT Service Management
Deliverable
dashboards & analysis
Required skills
ServiceNow, Microsoft Excel (pivot tables, lookups), Microsoft Word, Microsoft Teams, data validation, incident tracking, SLA monitoring, documentation management
Preferred skills
ITIL processes, SharePoint administration, managed services experience, cybersecurity exposure
Technologies
ServiceNow, SharePoint, Microsoft Office Suite
Responsibilities
Monitor ServiceNow queues to ensure incidents and changes are assigned and progressed; Identify aged or stalled tickets and escalate to technical teams; Track recurring operational obligations and deliverables; Prepare monthly service reports and governance presentation materials; Maintain accurate client registers, access records, and standard operating procedures; Coordinate with internal teams and clients to clarify actions and support timely completion.
Seniority
Individual Contributor, operational level