Manager, Hotel Openings & Transitions
Core
Oversee hotel openings, conversions, brand transitions, and property departures across the US and Canada, ensuring operational, commercial, and brand readiness.
Role type
Manager, Hotel Openings & Transitions
Builds
New hotel properties, converted properties, and rebranded hotels
Domain
Hospitality / Hotel Operations
Required skills
Project management, stakeholder management, hotel operations knowledge, brand standards compliance, cross-functional coordination, risk management, timeline tracking, system configuration, problem-solving
Preferred skills
Experience with major international hospitality organizations, pre-opening support, property conversions, brand transitions, distribution platforms, reservation systems, digital property information management
Technologies
GDS, PIM, CRS, online management platforms
Responsibilities
Manage portfolio of new hotel construction openings, property conversions, internal brand-to-brand transitions, and hotel departures; Coordinate hotel opening and transition activities through dedicated online management platforms; Monitor project milestones, track overall progress, identify potential risks, and ensure all opening and transition requirements are completed within established timelines; Manage expedited or exceptional hotel openings; Develop practical solutions to operational challenges; Serve as a primary point of contact for hotel owners, management companies, hotel leadership, and internal business partners; Collaborate with Commercial Performance teams, Brand Organizations, Revenue Management, Technology, Quality Assurance, Architecture, and Design & Construction; Coordinate hotel initialization across sales, brand marketing, global distribution, reservations, online travel agencies, and customer loyalty programs; Ensure hotel information is accurately configured, enhanced, and commercially available across relevant distribution and property systems; Partner with Revenue Management and other commercial stakeholders to support hotel readiness, service optimization, and business performance; Identify opportunities to improve existing procedures, tools, and programs; Communicate project updates, resolve stakeholder concerns, and escalate issues that could affect opening schedules, operational readiness, or brand compliance.
Seniority
Manager, hands-on IC