Technical Account Manager - Dallas
Core
Lead technical onboarding for enterprise customers to ensure smooth implementation, rapid time-to-value, and strong adoption of real-time streaming analytics and observability platforms.
Role type
Senior Technical Account Manager (Onboarding)
Builds
Customer implementation plans, technical integrations, and adoption roadmaps for observability and log management solutions.
Domain
SaaS / Cloud Observability / Log Management / DevOps
Deliverable
client delivery
Required skills
Technical account management, complex troubleshooting, DevOps, Cloud, Kubernetes, Containers/Docker, Log Management, Observability, SIEM, stakeholder engagement
Preferred skills
SaaS B2B software experience, Computer Science/Engineering degree
Technologies
Kubernetes, Docker, Cloud platforms
Responsibilities
Lead customer onboarding from new integrations to training and troubleshooting; Solve customer technical problems by adopting the platform and integrating data; Understand customer technical requirements and business goals to create artifacts; Build successful game plans based on data analysis and customer needs; Establish relationships with technical counterparts to drive product adoption; Advocate internally for customer needs to influence product roadmap.
Seniority
Senior, hands-on IC
