Technical Account Manager -IL
Core
Lead technical onboarding for enterprise customers to ensure smooth implementation, rapid time-to-value, and strong adoption of a real-time streaming analytics platform for observability and security.
Role type
Senior Technical Account Manager (Onboarding)
Builds
Customer success through platform integration, data pipeline creation, and technical enablement
Domain
SaaS / Observability / Log Management / Security
Deliverable
client delivery
Required skills
DevOps, Cloud, Kubernetes, Containers/Docker, Log Management, Observability, SIEM, technical integrations, complex troubleshooting
Preferred skills
SaaS B2B experience, Computer Science/Engineering degree
Technologies
Kubernetes, Docker, Cloud platforms
Responsibilities
Lead onboarding from new integrations to training and troubleshooting; Solve customer technical problems by adopting the platform and integrating data; Understand customer requirements to create artifacts and deliver value; Build a game plan based on data analysis and customer needs; Engage with technical counterparts to drive adoption; Advocate for customer needs to influence product roadmap
