Growth Technical Account Manager
Core
A founding Growth Technical Account Manager building a signal-driven playbook to drive revenue expansion and retention for mid-market SaaS customers using product usage data.
Role type
Founding Growth Technical Account Manager (pooled coverage)
Builds
A systematic motion for expansion selling, credit conversion, and churn intervention within a specific account segment.
Domain
Product-led growth, usage-based SaaS, technical account management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
closing/expansion sales in product-led SaaS, pooled coverage management, product-qualified lead identification, technical fluency in analytics/feature flags, data-driven prioritization, self-direction, ambiguity tolerance
Preferred skills
experience with usage-based pricing models, feedback loops for signal engines
Technologies
SQL, product usage data platforms, billing systems
Responsibilities
Proactively outreach to accounts based on signal engine criteria (billing limits, usage growth, retention risk), drive credit conversions via monthly billing discounts, run use-case-led cross-sell, intervene on declining accounts to prevent churn, handoff qualified accounts to TAMs, refine the signal engine via feedback, create scalable outreach content, feed product intelligence to engineering teams
Seniority
Early-stage founding role, high autonomy