Technical Support Engineer 2
Core
Investigate and resolve complex escalated technical issues for a contract lifecycle management platform, ensuring seamless customer experience.
Role type
Senior IC technical support engineer
Builds
Customer support resolution and internal knowledge base improvements
Domain
Enterprise software / Contract lifecycle management
Deliverable
client delivery
Required skills
Linux command-line tools, SQL, RESTful API troubleshooting, web technologies, database concepts, operating systems, cloud monitoring, SAML/MFA protocols
Preferred skills
Java, webhook troubleshooting, enterprise software integrations, cloud-based applications
Responsibilities
Investigate and resolve advanced technical issues escalated from Tier 1; Reproduce issues in non-production environments and escalate defects; Collaborate with Product, Engineering, and QA teams; Contribute to internal documentation and knowledge bases; Support third-party integrations (Active Directory, Salesforce, etc.)
Seniority
Mid-level, hands-on IC