IT Support Specialist
Core
On-site IT support specialist delivering first- and second-line technical assistance for hardware, software, and operational technology across a retail environment.
Role type
Mid-level IT Support Specialist (Service Desk)
Builds
End-user device support, incident resolution, and IT asset management for retail staff and operations.
Domain
Retail / Enterprise IT Support
Required skills
Hardware troubleshooting, software support, ticketing systems, network basics, asset management, user onboarding/offboarding
Preferred skills
Microsoft Intune, Jamf Pro, warehouse technology support, Active Directory group policies, managed service provider coordination
Technologies
Jira Service Management, Microsoft Windows, Microsoft 365, Google Workspace, Windows Server, Active Directory, MacOS, iOS, Android, Okta, Wi-Fi, VPN, DNS, DHCP
Responsibilities
Diagnose and resolve technical issues across hardware, software, and peripherals; manage IT assets including stock, allocation, and lifecycle; support user onboarding and offboarding; maintain knowledge base articles and troubleshooting guides; perform basic network troubleshooting and escalate complex issues.
Seniority
Mid-level, hands-on IC
