PC Support Technician II
Core
Provide day-to-day technical support for hardware and software systems to employees, diagnosing issues, resolving faults, and managing help desk tickets.
Role type
PC Support Technician
Builds
IT infrastructure support and user problem resolution
Domain
Industrial manufacturing / IT Support
Deliverable
client delivery
Required skills
hardware troubleshooting, software troubleshooting, help desk ticket management, system installation and configuration, IT infrastructure evaluation
Preferred skills
Bachelor's degree in IT or Information Systems
Technologies
personal computers, help desk systems
Responsibilities
Screen, refer, and diagnose internal inquiries related to PCs and related systems; troubleshoot issues, rectify faults, and escalate problems when required; provide effective and timely resolution of user problems, queries, or complaints; assist with help desk incident reports and hardware or software evaluation; recommend upgrades or improvements to IT infrastructure; support internal and external clients for company-hosted web-enabled solutions.
