IT Technician
Core
Providing reliable IT support to developers, designers, and creatives to ensure seamless game development operations.
Role type
IT Technician (End User Support)
Builds
Internal IT infrastructure and support services for game development teams
Domain
Video game industry / IT Operations
Deliverable
client delivery
Required skills
Desktop/laptop troubleshooting, hardware knowledge, ITSM tools, Windows OS, Apple OS, network device basics
Preferred skills
Knowledge base development, process improvement, research
Technologies
ServiceNow, Jira, Zendesk
Responsibilities
Troubleshoot technical problems for desktops, laptops, mobile devices, and peripherals; Manage IT equipment inventory; Prioritize and resolve support tickets; Escalate unresolved issues; Develop technical documentation; Collaborate on IT solution implementation
Seniority
Mid-level, hands-on IC
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