Customer Service Senior Analyst
Core
Manage the end-to-end workflow from sales quote to invoice payment, coordinating production schedules and resolving customer issues.
Role type
Senior Customer Service Project Coordinator (via careerplan.io/jobs/03cd97bb-9a3b-4c0f-97a3-764146818c92-customer-service-senior-analyst-at-vertiv-group)
Builds
Order fulfillment and project financial closeout
Domain
Manufacturing / Supply Chain
Required skills
Order management, Customer communication, Problem resolution, Process improvement, Financial closeout, Audit support
Preferred skills
Oracle ERP, Bilingual (English/Spanish)
Technologies
MS Office, Oracle ERP
Responsibilities
Coordinate with planning team to schedule production dates, Communicate order status and changes to customers, Manage project financial closeout and invoice accuracy, Support internal and external audit requests, Participate in process improvement activities
Seniority
Mid-level, hands-on coordinator