Principal Customer Success Manager - Ostro
Core
Strategic advisor for enterprise pharmaceutical clients, driving platform adoption, commercial outcomes, and account growth.
Role type
Principal Customer Success Manager (Client Services)
Builds
Client strategies, executive relationships, and account expansion plans for life sciences clients.
Domain
Life Sciences / Digital Marketing / Client Services
Deliverable
client delivery
Required skills
enterprise account management, omnichannel digital marketing strategy, FDA promotional guidelines knowledge, MLR review process expertise, pharmaceutical product launch support, data analytics for business recommendations, cross-functional partnership, HCP and patient website launch experience, deep pharma domain knowledge, agency or in-house pharma background
Preferred skills
Veeva Commercial Cloud experience, oncology/immunology/rare disease therapeutic area experience
Responsibilities
Serve as strategic advisor for enterprise pharmaceutical clients, build executive relationships to drive retention and growth, develop strategies to maximize platform adoption, translate analytics into business recommendations, partner cross-functionally for flawless execution, champion customer needs to influence product roadmap, lead account expansion opportunities and manage complex projects
Seniority
Principal, strategic advisor & complex account ownership