Technical Customer Success Manager (SaaS)
Core
Guide SaaS clients through onboarding, adoption, and renewal to achieve measurable outcomes using a technology-driven podcast and content distribution service.
Role type
Technical Customer Success Manager (SaaS)
Builds
Scalable, repeatable service delivery for podcast and content distribution clients
Domain
SaaS / Podcasting & Content Distribution
Deliverable
client delivery
Required skills
Customer lifecycle management, SQL, Python, remote collaboration tools, data-driven reporting, process documentation, stakeholder alignment
Preferred skills
Marketing agency background, martech experience, automation tools, CRM customization, podcasting familiarity
Technologies
HubSpot CRM, SQL, Python, Slack, Zoom, Calendly, Zapier
Responsibilities
Manage full customer lifecycle from onboarding to renewal, act as trusted advisor combining business and technical context, translate client needs into documented workflows, support data-driven conversations using platform metrics, proactively resolve issues, partner with internal teams on technical execution, capture feedback and success stories
Seniority
Mid-level, hands-on IC