Customer Care Specialist - UK
Core
First point of contact and trusted partner for Neko Health members in the UK, delivering multi-channel support via email, phone, SMS, and social to handle bookings, product enquiries, complaints, and service recovery.
Role type
Senior Customer Support Representative (Health Tech)
Builds
Member support experience and resolved cases across multiple channels
Domain
Health technology / Consumer wellness
Deliverable
client delivery
Required skills
Multi-channel support (phone, email, SMS, social), booking management, complaint resolution, CRM proficiency (Zendesk), SLA adherence, public communication tone management
Preferred skills
Social moderation experience, telephony/SMS platform expertise, health/wellness industry background
Responsibilities
Handle multi-channel member inquiries and complaints, manage bookings and troubleshoot issues, maintain brand voice across public and private channels, escalate high-visibility situations, identify recurring member pain points for product improvement
