Help Desk Technician level 1
Core
Entry-level IT technician providing basic technical support, troubleshooting common IT issues, and managing user accounts. (via careerplan.io/jobs/0330ee01-0dd5-4a9f-a548-4b32eb740f5c-help-desk-technician-level-1-at-distro)
Role type
Level 1 IT Support Technician
Builds
User accounts, software/hardware configurations, incident documentation
Domain
IT Support
Deliverable
client delivery
Required skills
Hardware and software installation, network troubleshooting, account management, incident documentation, issue analysis
Preferred skills
Customer service, communication
Technologies
None specified
Responsibilities
Installing and configuring software and hardware, Setting up and maintaining user accounts and passwords, Resolving network and connectivity problems, Providing phone and email support, Documenting incidents and resolutions, Gathers and analyzes information about the user's issue and determines the best way to resolve their problem