Customer Success Manager
Core
Drive customer adoption, engagement, retention, and expansion for enterprise and mid-market accounts of 3D fashion design software.
Role type
Senior IC Customer Success Manager (High-touch SaaS)
Builds
Customer success plans, adoption strategies, and value realization for fashion brands using 3D design tools
Domain
Fashion industry + SaaS / 3D design software
Required skills
Enterprise B2B SaaS account management, relationship management, problem-solving, data analysis, change management, ROI narrative development, cross-functional collaboration
Preferred skills
Fashion or apparel industry experience, fluency in additional languages, proficiency in CRM tools and analytics platforms
Technologies
CRM tools, analytics platforms, Browzwear suite of products
Responsibilities
Manage customer onboarding and enablement including training sessions; Monitor account health and usage metrics to identify growth opportunities; Partner with customers to drive digital transformation and workflow optimization; Secure renewals and identify upsell opportunities; Act as the voice of the customer to influence product roadmap; Coordinate cross-functional resources to resolve complex issues
Seniority
Senior, hands-on IC