Customer Success Manager (APAC)
Core
Drive customer adoption, engagement, retention, and expansion for enterprise and mid-market accounts of 3D fashion design software.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Customer success plans, adoption strategies, and value realization for fashion brands using 3D design tools
Domain
Fashion industry + B2B SaaS
Required skills
Account management, relationship building, data analysis, change management, ROI storytelling, cross-functional collaboration, CRM proficiency
Preferred skills
Fashion/apparel industry experience, digital twin technology knowledge, advanced analytics
Technologies
CRM tools, analytics platforms, Browzwear suite
Responsibilities
Manage customer onboarding and enablement, monitor account health and usage metrics, drive renewals and upsell opportunities, resolve complex customer issues, advocate for customer needs to product teams
Seniority
Senior, hands-on IC