Customer Service Advisor - Night Shift

MX Mexico CityFull-time2026-01-16 → 2026-10-08

Core

Handle customer inquiries via chat, email, and telephone to provide product/service information and ensure high-level service for consumers and partners.

Role type

Customer Service Advisor (via careerplan.io/jobs/02184c5c-daca-4b27-bd8d-75be83b7bf2e-customer-service-advisor-night-shift-at-farfetch)

Builds

Seamless luxury experiences for Farfetch customers and partners

Domain

Luxury fashion e-commerce

Deliverable

client delivery

Required skills

Customer service experience, English fluency (B2+), IT system proficiency, written and verbal communication, active listening, pressure management, fashion/brand knowledge

Responsibilities

Respond to customer inquiries via multiple channels, Provide product and service information, Act as the face of the brand for customers and partners

About farfetch

FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities