Customer Service Agent, English Speakers
Core
Facilitate perfect journeys for passengers and chauffeurs by handling customer inquiries and resolving issues across calls, live chat, and emails.
Role type
Customer Service Agent
Builds
Customer support interactions for a premium transportation platform
Domain
Transportation / Luxury Chauffeur Services
Deliverable
client delivery
Required skills
Customer service, multi-channel communication (calls, chat, email), conflict resolution, SLA adherence, shift flexibility, English fluency (via careerplan.io/jobs/8012826003-customer-service-agent-english-speakers-at-wheely)
Preferred skills
Luxury service industry experience, call center experience, French, Arabic
Technologies
Contact center systems
Responsibilities
Conduct calls and chats with customers, investigate and resolve customer and chauffeur issues, maintain customer satisfaction targets, escalate feedback to senior management, adhere to operational SLAs and luxury communication standards