IT Business Partner
Core
Trusted link between Service Solutions teams and IT, translating business requirements into IT priorities and ensuring effective delivery.
Role type
IT Business Partner (Service Solutions)
Builds
Service Solutions environment improvements, project outcomes, and operational technology initiatives
Domain
Manufacturing / IT Service Management / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
stakeholder engagement, requirement translation, risk escalation, UAT support, change management, continuous improvement
Preferred skills
customer service operations support, ServiceNow, SAP ECC, SAP C4C, SAP Commerce/Hybris, Salesforce
Technologies
ServiceNow, SAP ECC, SAP C4C, SAP Commerce/Hybris, Salesforce, Vonage
Responsibilities
Act as key link between Service Solutions and IT; monitor ServiceNow tickets and blockers; escalate risks and delays; support projects and change requests; assist with UAT and testing activities; partner with system owners to improve service experience
Seniority
Mid-level, hands-on IC
