IN_Manager_Data Privacy_ITRA_Advisory_Gurgaon
Core
Design, build, and maintain ServiceNow platforms (ITSM, CSM, SecOps, CMDB) to deliver IT services and optimize business processes.
Role type
Senior ServiceNow Platform Engineer / Manager
Builds
IT service management tools, automated workflows, and discovery solutions for enterprise clients.
Domain
IT Service Management (ITSM) / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow ITSM/CSM/SecOps modules, CMDB management, ServiceNow Discovery, JavaScript, Service Portal development, Flow Designer, MID server administration, business requirements analysis, service level delivery, effort estimation, team mentorship
Preferred skills
ITIL V3 certification, experience with other ITSM tools, custom application development
Technologies
ServiceNow, JavaScript, Service Portal, Flow Designer, MID servers
Responsibilities
Design and implement technical requirements for ServiceNow solutions, manage CMDB relationships and data integrity, drive process optimization and automation, mentor less experienced colleagues, estimate development effort, maintain MID servers, deliver IT services to expected service levels
Seniority
Manager, hands-on IC with mentorship responsibilities