Customer Success Manager
Core
Drive product adoption and maximize customer value to support retention for SaaS/technology clients.
Role type
Customer Success Manager (SaaS)
Builds
Customer success plans, onboarding programs, and adoption strategies.
Domain
SaaS / Workflow Automation
Required skills
Customer success management, account planning, onboarding & enablement, relationship development, value realization, renewal management, expansion sales, modernization strategy, Salesforce proficiency, data-driven insights, cross-functional collaboration.
Preferred skills
Tingono experience.
Responsibilities
Co-create success plans aligned with customer goals; deliver telemetry-driven insights on adoption and usage; lead onboarding and facilitate training; build trusted relationships with users and champions; track usage and health to highlight business outcomes; support renewal motion with data-driven insights; identify expansion opportunities; surface modernization needs.
Seniority
Mid-level, hands-on IC
