Team Manager - Testing Operations
Core
Drive operational performance in sourcing with a focus on lead generation and validation metrics, managing daily targets and client relationships.
Role type
Senior Team Manager - Testing Operations
Builds
Verified data cases and quality reports for clients
Domain
Sourcing operations and data validation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Operational oversight, quality assurance, workload allocation, process optimization, governance reporting, audit review, team leadership, customer relationship management, resource planning
Preferred skills
CRM systems, MS Excel, PowerPoint, QA/QC exposure
Responsibilities
Oversee verification and quality of processed cases, act as checker for critical cases, monitor daily absenteeism, allocate workloads based on case complexity, develop strategies for clean-up activities, validate client/vendor reports, collect dashboard requirements, track daily operations, conduct audit reviews, conduct knowledge transfer and training sessions, handle edge cases and contribute to policy refinement, lead calibration and quality alignment sessions, allocate tasks and workflows, conduct team building and performance appraisals, manage attrition and absenteeism, act as primary contact for customers, resolve customer escalations, ensure optimal resource utilization, interface with cross-functional teams
Seniority
Senior, hands-on IC with team leadership
