Technology Support Specialist I (Onsite- Toronto)
Core
Provide Tier 1 technical support, triage, and help desk solutions for employees at the Toronto office, including device setup and incident resolution.
Role type
Tier 1 IT Support Specialist
Builds
IT support services for internal staff
Domain
Healthcare technology
Deliverable
client delivery
Required skills
Tier 1 technical support, device setup and configuration, incident investigation and documentation, ticketing system management, A/V equipment setup, Microsoft Office and Office 365 administration, Windows and macOS proficiency, virus protection software management
Preferred skills
Customer service experience, malware removal, AI tool usage for automation, IT asset management, remote site onboarding support
Technologies
ServiceNOW, Microsoft Office, Office 365, Windows, macOS, A/V equipment
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