General Manager of Aviation Services
Core
Lead a goal-oriented support services department to create a productive, efficient, and rewarding team focused on customer satisfaction and service delivery.
Role type
General Manager of Aviation Services
Builds
Support services operations for Delta Airlines at BDL
Domain
Aviation / Airport Services
Deliverable
client delivery
Required skills
Team leadership, customer service management, budget management, quality control, vendor relationship management, irregular operations management, invoicing and contract administration
Preferred skills
Airport/aviation industry experience, Spanish language proficiency
Responsibilities
Provide leadership to foster team morale and quality, maintain and improve customer satisfaction, manage team recruiting and development, perform daily inspections and coach team members, collaborate with leadership to achieve goals, monitor quality control systems and budgets, manage invoicing and vendor relationships, identify issues and coordinate emergency responses
Seniority
Manager, hands-on leadership