Service Manager
Core
Lead a team of 20-25 colleagues to ensure 24/7/365 efficient and profitable operation of a state-of-the-art baggage handling system at Oslo Gardermoen Airport.
Role type
Service Manager (Technical Operations)
Builds
Baggage handling systems and intralogistics operations
Domain
Aviation / Logistics / Intralogistics
Deliverable
client delivery
Required skills
Management of technical service teams, customer relation and client coordination, SLA management, escalation resolution, resource planning, budget and financial reporting, IT skills, CRM experience
Preferred skills
Technical education, experience in customer handling, financial and commercial understanding
Technologies
CRM systems
Responsibilities
Secure efficient and profitable operation of the site, ensure SLAs are met, liaise with clients and internal teams to resolve escalations, support implementation of new service concepts and contracts, monitor service quality and initiate improvements, plan resources and update competence sheets, manage finance including budget and reporting
Seniority
Manager, hands-on leadership