Customer Success Manager (CSM) SAP S/4HANA
Core
Strategic partner for embedded SAP S/4HANA clients ensuring business value, delivery quality, and relationship longevity.
Role type
Customer Success Manager (CSM)
Builds
Embedded SAP S/4HANA implementations and digital solutions
Domain
Enterprise Resource Planning (ERP) / SAP S/4HANA / IT Integration
Deliverable
client delivery
Required skills
SAP S/4HANA knowledge (finance, logistics, sales), ERP environment expertise, IT ecosystem knowledge (cloud, integration), strategic partnership, delivery excellence, onboarding management, cross-functional orchestration, account development, trusted advisor posture
Preferred skills
3+ years experience as CSM, SAP consultant, project manager, or account manager
Technologies
SAP S/4HANA, Cloud, ERP systems
Responsibilities
Strategic client partnership and needs analysis, Value and delivery excellence monitoring, Client onboarding and adoption management, Cross-functional internal orchestration, Account development and practice structuration
Seniority
Mid-level, hands-on IC