Senior Technical Engineer, Customer Support
Core
Provide advanced application and production support for hosted Payments solutions, ensuring high levels of service availability and customer satisfaction for leading financial institutions.
Role type
Senior Technical Engineer, Customer Support (Production Support)
Builds
Hosted payments solutions for banks and financial institutions
Domain
Banking, Payments, FinTech
Required skills
Application support, Production support, Incident management, Root cause analysis, SQL, Database troubleshooting, Cross-functional collaboration, Customer escalations, Payment operations, Technical triage
Preferred skills
Microsoft SQL Server, Windows Server, IIS, Log analysis, Azure cloud, JBoss, Certificate management, SWIFT messaging, FedNow, TCH
Technologies
Microsoft SQL Server, Windows Server, IIS, Azure, JBoss
Responsibilities
Investigate and resolve complex production issues across application, database, and infrastructure layers; Lead technical triage and resolution for critical incidents (Sev1/Sev2); Perform root cause analysis and drive corrective actions; Act as primary technical contact for customer escalations; Support customer go-live activities, certifications, and migrations; Contribute to process improvements and automation initiatives; Manage product upgrades and project-related activities.
Seniority
Senior, hands-on IC