Patient Services Manager
Core
Lead a culinary and patient ambassador team to ensure food quality, safety, and sanitation while fostering a hospitality-centered environment for patients.
Role type
Patient Services Manager (Culinary/Food Service)
Builds
Patient meals and hospitality experiences
Domain
Healthcare / Food Service
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, recruiting and training, daily inspections, patient rounding, nutritional education, food service coordination, customer service issue resolution, program management
Preferred skills
Certified Dietary Manager, Registered Dietitian, Press Ganey/NRC Picker knowledge
Technologies
Word processing, spreadsheets, various software
Responsibilities
Lead and manage team member recruiting, training, and development; Perform daily inspections, patient rounding, assessments, coaching, and counsel team members; Provide education to patients, families, nursing, food service, and other facility staff on nutritional needs; Coordinate and evaluate food service standards to ensure patient satisfaction and nourishment; Implement, manage, and maintain the patient ambassador program for high-quality service
Seniority
Manager, hands-on leadership