OEM Network Specialist
Core
Consultative partner to Original Equipment Manufacturer (OEM) customers to maximize the value of CCC's OEM NET products and services, managing industry relations and ensuring seamless client experiences.
Role type
Senior IC account management specialist (OEM network)
Builds
Certified repair facility networks and program implementations for insurance and automotive clients
Domain
Insurance technology / Automotive repair industry
Deliverable
client delivery
Required skills
Project management, client-facing consulting, analytics on complex data sets, executive reporting, cross-functional collaboration, OEM industry knowledge
Preferred skills
OEM dealer exposure, Tableau or similar analytics tools, strategic thinking
Technologies
Excel, Tableau
Responsibilities
Manage day-to-day account management for certified networks, develop and execute service strategies aligned to client goals, drive customer retention and adoption, partner with Account Directors to identify upsell opportunities, oversee shop agreements and renewals, translate customer feedback into actionable insights, facilitate executive-level meetings and status updates
Seniority
Senior, hands-on IC