Information Technology Coordinator II, Cockrell School of Engineering
Core
Provide front-line technical support and maintain daily operations for the Service Desk and Field Service teams within the Cockrell School of Engineering.
Role type
Mid-level IT Service Desk & Field Support Specialist
Builds
Desktop, laptop, printer, and peripheral support for faculty, researchers, staff, and students across campus locations.
Domain
Higher Education IT / Campus Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows OS support, macOS support, networking fundamentals, printer/peripheral troubleshooting, Active Directory, remote support tools, system administration, security protocols, VoIP configuration
Preferred skills
Linux expertise, LAN administration, VLAN configuration, switch/DNS management, network planning
Technologies
Windows, macOS, Active Directory, VoIP, Linux, networking hardware
Responsibilities
Handle service desk phone, web, and in-person support requests; troubleshoot hardware, software, and network issues; administer system setup, configuration, and patching; ensure compliance with university and federal policies.
Seniority
Mid-level, hands-on IC