Sr. BSO Assistant
Core
Deliver high-quality HR support across phone, email, chat, and service management platforms to resolve employee inquiries and manage lifecycle processes.
Role type
Senior HR Service Desk Assistant
Builds
Consistent HR support and resolution of employee service requests
Domain
Human Resources / Customer Service
Deliverable
dashboards & analysis
Required skills
HR policy application, employee lifecycle management, customer inquiry resolution, information validation, service procedure adherence, escalation management
Preferred skills
ServiceNow or comparable case-management platform experience
Responsibilities
Manage employee requests from initial contact through resolution or handover to specialist teams, apply HR policies and standard operating instructions to resolve inquiries, gather and validate customer information to troubleshoot requests, identify recurring questions to contribute ideas for service improvement
Seniority
Senior, hands-on IC